Symetri, part of the Design Management division, has a long-standing partnership with The Hospital of the University of Pennsylvania (HUP) for the development and management of the IBM Maximo system supporting facilities and operations.
HUP required a more efficient way to monitor regulatory compliance and response times for patient calls, as well as improved access to reports and dashboards for follow-up and decision support.
Symetri carried out system upgrades of IBM Maximo, enhanced data quality, and developed an AI-driven portal along with a tailored AI chatbot.
This has provided HUP with improved transparency and enabled faster, data-driven decision-making to support compliance, patient experience, and operational efficiency. The platform is scalable and supports continued digital transformation.