Symetri, part of the Design Management division, has modernized infrastructure inspections for the Port Authority of New York & New Jersey (PANY&NJ) using automation and AI—enabling faster, more reliable, and data-driven decision-making across one of the United States’ largest transportation networks. The agency oversees an extensive system of bridges, tunnels, airports, and transit connections used by millions of travelers each year. Access to accurate inspection data is essential for ensuring operational safety, planning maintenance, and preventing failures—making digitalization a critical enabler for more efficient and resilient infrastructure management.
To create a more effective, data-driven inspection process, Symetri developed a centralized platform that standardizes inspection data, removes information silos, and establishes unified, automated workflows. All inspection records are stored in a common database, integrated with GIS information, and made accessible through an intuitive interface for searching, visualizing, and reporting on asset conditions. The platform also offers AI-powered natural language search, allowing users to ask questions and quickly retrieve insights without technical expertise.
The solution has significantly improved the efficiency and functionality of infrastructure inspections. PANY&NJ now benefits from consistent data standards, automated reporting, and real-time analytics. By combining automation with AI, Symetri has enabled the Port Authority to make faster, evidence-based decisions—strengthening the safety, performance, and long-term reliability of critical infrastructure across the region